Cancellation Policy

Terms & Conditions Thank you for booking with Churchill Forge Heritage Centre, we look forward to welcoming you. The management reserves the right at all times to refuse admission. By booking a tour with Churchill Forge Heritage Centre , you acknowledge that you have read and agree to be bound by and subject to the following Terms and Conditions and have read and agree to the use of the information you provide us with. Please have your booking confirmation printed or on display on your phone as they cannot be printed on site. 1. Once your tour has been booked, the ticket is non-changeable and non-refundable except at the absolute discretion of Churchill Forge Heritage Centre. 2. All prices are quoted in Euro. Whilst we reserve the right to increase or decrease our prices at any time before you book. 3. Visitors should arrive at least 10 minutes before their scheduled tour 4. We will use all reasonable endeavours to ensure that Churchill Forge Heritage Centre and all of its exhibits/displays are open for use by visitors during normal opening hours. However the management reserves the right, in its absolute discretion, whether for safety reasons or otherwise and with or without prior notice, to close any specific exhibit as deemed necessary. Otherwise Churchill Forge Heritage Centre shall have no liability whatsoever, including no liability for travel expenses or any other out of pocket expenses in respect of any unforeseen closure. 5. From time to time Churchill Forge Heritage Centre or other authorised third parties may carry out photography or other recording at the venue and any images or recordings may feature visitors. Visitors consent to the use of such images in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with Churchill Forge Heritage Centre and/or any authorised third party. 6. Visitors may bring their own picnics or snacks to the island to eat outside, and school tours can bring pre-packed lunch with space reserved inside by pre-booking. 7. Churchill Forge Heritage Centre is suitable for visitors under 18 years of age. Children under the age of 18 must be accompanied by an adult aged 18 or above whilst visiting. 8. Pets or animals (with the exception of guide dogs and hearing dogs) are expressly prohibited on Churchill Forge Heritage Centre. 10. Weather: There are no refunds or changes of tour time for bad weather. Refunds are only issued if the tour is cancelled by Churchill Forge Heritage Centre. Anyone unable to travel due to bad weather in their area is not entitled to a refund or change of date. SCHOOL TOURS 1. School tours are asked to email churchillforgeheritagecentre@gmail.com or contact us via the number on the website, so that we can prepare a suitable tour. 2. Schools must present themselves at least 15 minutes prior to the booking time. 3. Should a school arrive late and so start the tour later, the full price is still applicable. 4. Schools may bring packed lunch. 5. The teachers and guardians of each school are fully responsible for the safety and conduct of their pupils on the Churchill Forge Heritage Centre. ALL VISITOR CONDUCT Churchill Forge Heritage Centre reserves the right, in its absolute discretion, to refuse entry on to or remove from its premises or the vicinity any person who:- 1. Any person who may pose a threat to any visitor or staff may not be admitted. 2. Is behaving in a manner, which, in the opinion of Churchill Forge Heritage Centre has, or is likely to affect the safety or enjoyment of other visitors, cause annoyance to other visitors, behaving in such a way as to cause danger or distress to others or damage the property; 3. Has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; 4. Is thought to be under the influence of alcohol or other substances; 5. In addition to the foregoing, where a person has caused damage he/she must meet any expenses incurred as a result of such behaviour; 6. In accordance with Irish Law, smoking is strictly prohibited within any building on Churchill Forge Heritage Centre. Should smokers wish to smoke outside they must do so in a way that does not impact other visitors, and the used cigerette must be placed in a dedicated bin. 7. Churchill Forge Heritage Centre reserves the right to prosecute any persons found damaging or defacing any part of the premises. 8. Churchill Forge Heritage Centre values the safety and comfort of our visitors above all. To protect visitors and staff, visitors and their belongings may be subject to a security screening before gaining entry. Please review basic information about security screening and prohibited items below. We appreciate your patience and understanding of these procedures. The list below is not exhaustive and is subject to change and amendment at any stage. 9. Prohibited Items: o ALL weapons, including: firearms, knives, machetes and flick knives, any items deemed dangerous, any dual-use items that could be dangerous. Pepper spray is considered a fire arm in Ireland and it is therefore illegal to have in your possession. o All such items, if found during a search, will be confiscated and handed over to the Gardaí. o SCISSORS, sharp instruments and tools are also prohibited and will be confiscated. o LARGE packages. Suitcases, carry-on luggage and other large parcels are discouraged. 10. DO NOT leave items/bags unattended at any time. If for some reason you are unhappy with any aspect of your booking or your visit with us, we ask that you contact us via a member of staff, through churchillforgeheritagecentre@gmail.com or by calling us on the number on the website. Enjoy your visit.

Contact Details

• Churchill Forge Heritage Centre, Glebe, Tralee, Co. Kerry, V92 AK60, Ireland